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Does it have a fiery controller? If so you should be able to login into the Fiery through the Xerox Centreware interface (or whatever it's called) and reboot from there (rebooting the fiery as well as the printer) - this may clear the job permanently.
If not, I'm not 100% sure why it keeps occurring and you may need to reach out to Xerox.
As for the eSmart solutions connection error, I believe this is for meter reading and supply reporting so shouldn't be related. Xerox has had issues with eSmart connectivity on these systems and we recently received a software update on our C60 to correct the issue - something else you may need to reach out to Xerox or your rep for.
Edit: Also, how long did you power off the machine for? I know it may seem excessive, but Xerox sometimes suggests powering the machine down and disconnecting both power and ethernet for upwards of 30 seconds to 1 minute, then reconnect everything and power back on (I've had errors/faults hang for me before and this has helped clear them).